Refund and Returns Policy
At Marko’s store, we want you to be completely satisfied with your purchase. However, we understand that sometimes a return or refund may be necessary. This policy outlines the terms and conditions for refund and returns.
If you wish to return or exchange an item, please contact our customer service team within 30 days of your purchase. We can’t offer you a full refund or exchange if 30 days have passed since your purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It should also be in the original packaging.
We do not accept returns for perishable goods, intimate or sanitary products, and gift cards.
- To initiate a return or refund, please provide your order number and the reason for return or refund. Our customer service team will guide you through the process.
- Refunds will be issued in the original form of payment. If you paid with a credit card, the refund will be credited back to the same card. If you paid with cash, a check will be mailed to your billing address.
- Please note that it may take up to 10 business days for the refund to reflect in your account, depending on your bank or credit card issuer.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
In case of a defective or damaged item, please contact our customer service team immediately. We will arrange for a replacement or refund as per our discretion.
Marko’s store reserves the right to refuse returns or refunds if the item is not in the original condition or does not meet our return policy guidelines.
- To return your product, please mail it to the following address: 9.core/list.1.core/list-item.content: Marko’s store
- If you wish to return an item to Marko’s store, please note that we can only accept returns for products that are unopened and in their original packaging. We understand that sometimes you may change your mind about a purchase, and in such cases, we are happy to process a refund or offer store credit. However, due to the nature of our business as an outlet store, we are unable to accept returns for items that have been opened or used. Thank you for your understanding.
- 77 Triangle Drive
- Your City, State, ZIP Code
Cancellations
If you wish to cancel an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled.
In case of cancellation, a full refund will be issued to the original form of payment.
Exchanges
If you would like to exchange an item, please contact our customer service team. We will guide you through the process and provide you with further instructions.
Please note that exchanges are subject to availability. If the requested item is not available, a refund or store credit will be offered as per your preference.
The customer is responsible for any difference in price between the exchanged item and the original purchase.
If the item you received was incorrect or different from what you ordered, please contact our customer service team immediately. We will arrange for a replacement or refund as per our discretion.
Final Sale Items
Some items may be marked as final sale, indicating that they are non-returnable and non-refundable. Please check the product description carefully before making a purchase.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving the product. We will arrange for a replacement or refund as per our discretion.
Return Shipping
To return your product, please mail it to the address provided above (in the ‘Return Your Product’ section). You will be responsible for paying for your own shipping costs for returning the item.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Lost or Stolen Packages
Marko’s store is not responsible for any lost or stolen packages. If your tracking information indicates that your package has been delivered, but you have not received it, please contact the shipping carrier directly to file a claim.
If you need assistance or have any questions about the refund and returns policy, please contact our customer service team. We are here to help.
Please note that this policy applies only to purchases made directly from Marko’s store. If you have purchased our products from a third-party retailer, please refer to their respective refund and returns policy.
Marko’s store reserves the right to update or modify this policy at any time without prior notice. Please review this page periodically for any changes.
Customer Satisfaction
At Marko’s store, we value our customers and strive to provide the best shopping experience. If you have any concerns or feedback regarding our products or services, please let us know. Your satisfaction is our top priority.